Meowz: Cat Training and Care 4+

I signed up for the 7 day trial for $6.99 and I cancelled my subscription so I wouldn’t be charged further. I even deleted the app after I cancelled my subscription. Only to be charged for the next 2 months unknowingly. I contacted support to discuss and get a refund and the agent refused to refund me because she said I never cancelled the subscription. I haven’t used the app or the training since the initial trial. The only type of remedy they suggested was 12 months extended for free. Why would I want that? I never used the app to begin with and they should be able to see that on their side due to the courses and training programs they have. It shows when you complete them. I just want my $70 back for their negligence to make the cancellation process so difficult. The app is a waste of money as the stuff they provide is common knowledge. I will be filing a dispute with my CC company to recover the money.

UPDATE: After emailing back and forth with support, they agreed to refund the full amount back to me.

Hello, we’re very sorry to hear about your experience and understand how frustrating this must be. Please reach out to us directly at support@meowz.app with the subject line "Meowz.Review" so we can review your case further and work toward a resolution. We value your feedback and would like the opportunity to make things right. Thank you for bringing this to our attention.

Updated review: I reached out to the company regarding an auto-renewal charge, and they were very responsive and accommodating. They agreed to issue a refund, which I greatly appreciate. Their customer service was excellent, and I’m grateful for their support.

Original review: I signed up for a short trial only to be charged without my knowledge for a year. $59!!! Very basic knowledge I already knew and most cat owners would know.

We're sorry to hear that you were disappointed with your experience. Our goal is to provide valuable guidance for cat owners, and we regret that Meowz didn’t meet your expectations. Regarding the subscription, we strive to ensure transparency by clearly displaying the auto-renewal terms on the purchase screen before payment. We also encourage users to review the subscription details before signing up. That said, we understand how frustrating unexpected renewals can be. While our plans are generally non-refundable, we’re always happy to assist with any concerns you may have. Please reach out to us again at support@meowz.app with the subject line "Meowz.Review" so we assist you with the refund.

The app doesn’t deliver what it advertises. I wish I had read the reviews first, as someone else pointed this out. I thought this app would help me train my cat, especially after answering all the initial questions, which made it seem like I would receive a personalized training plan. Questions like asking if my cat is familiar with clicker training are incredibly misleading. What you get isn’t personalized at all—it’s just basic information on good cat parenting.

The content itself is good and could be incredibly useful for cat rescues to provide to people adopting cats, or even as required learning for adopters before they take a cat home. It would be great if the developers offered this as a tool for rescue organizations at a minimal cost or free of charge. But as it stands, the app isn’t personalized or worth the current price for individual users, especially since it doesn’t really function as a training app. Three stars for being a basic cat care guide.

Hi, thank you for sharing your feedback. We’re truly sorry that Meowz didn’t deliver the personalized training experience you were expecting. Please note that Meowz has recently launched, and we're actively expanding and updating our content to improve the experience for our users. Feel free to contact us at support@meowz.app with the subject line "Meowz.Review" to discuss your experience further, including the possibility of a refund. We appreciate your patience as we continue to grow and improve! 🐾